Help & Support

Find answers about course access, completion requirements, certificates and CEUs, technical issues, and group enrollment.

If you can’t find what you need below, contact LessonDesk Learning support and we’ll help point you in the right direction.

Course Progress & Completion

Your progress is saved as you work through the certificate.

To successfully complete AI Judgment & Practice for K–12 Educators, participants must:

  • Complete all six modules
  • Meet the required 80% mastery threshold in each module
  • Complete all six Portfolio Studios
  • Complete the final capstone
  • Satisfy all required course activities

Assessments may be retaken as needed, with the highest score retained.

Once all requirements are complete, your completion information will be prepared for reporting to UNH Professional Development & Training.

Certificate & CEU Questions

Participants who successfully complete AI Judgment & Practice for K–12 Educators are eligible for:

  • 12 contact hours
  • 1.2 Continuing Education Units (CEUs)
  • Certificate of Completion from UNH Professional Development & Training

LessonDesk Learning manages the course experience and verifies completion requirements. UNH Professional Development & Training maintains the official CEU and completion record.

Credential processing is not immediate. After your completion information is submitted and verified, UNH will update its records according to the established reporting schedule.

Need help with a completion record, name correction, CEU question, or credential issue?

Technical Support

If something in the course is not working correctly, try these steps first:

  • Refresh the page.
  • Make sure you are using a current version of Chrome, Edge, Firefox, or Safari.
  • Sign out and sign back in.
  • Try opening the course in another browser.
  • Temporarily disable browser extensions that may block course content.

A laptop or desktop computer is recommended for the best experience, particularly for Portfolio Studios, assessments, downloads, and longer activities.

If the issue continues, please tell us:

  • The course name
  • Module and lesson
  • What you were trying to do
  • What happened
  • Your device and browser
  • A screenshot, if helpful

Privacy & AI Use

Protecting student, staff, family, and school information is part of responsible AI use.

When completing LessonDesk Learning activities, do not enter identifiable or confidential information into a public AI system.

This includes:

  • Student names or identifying information
  • Grades or educational records
  • Identifiable student work
  • Disability, accommodation, or medical information
  • Family information
  • Staff personnel information
  • Passwords or account credentials
  • Confidential school or district information

When an activity involves AI, use fictional, anonymized, generalized, or course-provided information unless you are working within an environment specifically approved by your school or district.

Always follow your local policies and requirements.

Frequently Asked Questions (FAQs)

Do I need prior experience with AI?

No. The certificate assumes no technical background or prior AI expertise. The focus is on practical professional judgment rather than technical proficiency.

Can I complete the certificate at my own pace?

Yes. The certificate is fully asynchronous. You can work through it on your own schedule unless your school or district has established a specific completion window for your cohort.

How long does the certificate take?

AI Judgment & Practice for K–12 Educators represents 12 contact hours of professional learning. Individual completion time may vary.

Do I need a paid AI account?

No paid AI subscription is required to complete the certificate. When an activity involves AI, a course-provided example or alternative pathway should be available when needed.

Can I complete the certificate on my phone?

Some course content may work on a mobile device, but we strongly recommend using a laptop or desktop computer for the full learning experience.

When will I receive my UNH certificate and CEUs?

After you successfully complete all requirements, LessonDesk Learning prepares your completion information for submission to UNH Professional Development & Training. UNH then records the approved CEUs and completion credential according to the established reporting process. Because this process includes verification and record updating, your official UNH record may not appear immediately after you finish the online course.

Can my school or district enroll a group?

Yes. Team, school, and district enrollment options are available, including support for cohort enrollment and organizational purchasing.
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